We work hard to get every fact right, but mistakes can happen. When they do, we want to fix them quickly and openly. This page explains how to report an error, what we do with your report and how corrections appear on our articles.
How to report an error
You can report a possible error in two ways:
- Email [email protected] with the subject line “Correction.”
- Use our contact form and choose the topic “Correction.”
To help us check quickly, please include:
- The link to the page
- The sentence or section you think is wrong
- What you believe is correct
- A link to an official source, such as a state insurance department or statute, if you have one
You do not need to be an expert to report an error. If something looks confusing or out of date, tell us.
What happens after you report an error
Here is what we do with every correction request:
- We confirm we received it. We aim to reply within five business days.
- We check the facts. The editorial team goes back to the primary source, such as the state statute, the state insurance department or the federal agency that published the data.
- We decide on a fix. If the article is wrong, unclear or out of date, we update it. If the article is correct, we explain why and share the source.
- We update every affected page. If the same fact appears in other articles or other languages, we fix those too.
- We update the dates. The article’s “last updated” and “last reviewed” dates change to show the new check.
How corrections are shown
We sort fixes into two kinds:
| Type of fix | Examples | How it is shown |
|---|---|---|
| Material correction | A wrong minimum limit, date, deadline, program rule or definition | A dated correction note at the bottom of the article explaining what changed |
| Minor fix | Typos, grammar, broken links, formatting | Fixed without a note; the “last updated” date changes |
A correction note looks like this:
We do not quietly change material facts. If we got something important wrong, we say so.
Updates versus corrections
Not every change is a correction. Insurance rules change over time. When a state raises a minimum limit or a program changes its rules, we update the article to reflect the new rule. That is not an error in the original article, so it does not get a correction note. The “last updated” date shows when the change was made.
If we were slow to reflect a change that had already taken effect, we treat that as a correction.
What we can’t correct
We can only correct content published on Insurance Compared Daily. We cannot:
- Change details on your insurance policy
- Fix errors on an insurer’s or agent’s website
- Change a decision on a claim
For problems with a policy or claim, contact your insurer first. If that does not resolve it, your state insurance department can help. You can find yours through the NAIC directory of state insurance departments.
Our commitment
Accuracy is the reason this publication exists. We review every article at least every 12 months, and sooner when rules change. Reader reports are one of the best ways we find problems, so thank you for helping us keep our guides accurate. Learn more in our editorial policy and how we research.